Frequently Asked Questions
1. How long will you be closed for?
We will close according to what the government has set and will follow the guidlines to close our studio following the implementation of MCO on the 13th of January 2021.
2. Can I freeze my package?
Currently there will be no freezing of packages or credits but we will offer extensions equivalent to the amount of time period that we are closed.
3.How will we get to do our yoga practice with Omology now?
During studio closures, we will be offering ZOOM livestream classes. This is offered on our Timetable website until 17th January 2021. From then on we will move our ZOOM livestream classes to Omology Online, a place where you can also get classes on-demand.
You can also purchase a ZOOM livestream class through ClassPass.
4.How do I book ZOOM livestream classes?
You will need to purchase a subscription or class card from Omology Online Namastream and then you can head to the Calendar to book classes.
5.If my ZOOM livestream class didn't go well can I get a refund?
Classes are not refundable unless there were technical issues from our side. While classes are ongoing, there is someone who keeps watch of our feed to make sure everything is alright. Any disruptions such as sound or video could be due to your device or internet.
6.When is the lastest by which I can book a class or cancel?
The latest time that we can accept bookings is 5 minutes before a class. Cancellations can be made 4 hours prior to a class start time. Not cancelling in time will result in you forfeiting your credit.
7.What do I need to bring for the ZOOM livestream classes?
Just yourself and the mat. However if you are someone who regularly uses props, you are free to keep those close and within reach. Usually we will give a shout out on instagram if you need to prepare props before hand. Props can always be substituted, for example pillows instead of bolsters, towels instead of straps, books instead of blocks! As it is an online class, please take your time and be aware of your movements as our teachers can't be physically there to guide you.
8.I'm running late for class. Can I just join in the middle of it?
The same rule applies for both physical and livestream classes. We do not admit students if they are late. Safety is important to us and missing the start of a class means that you miss the warmups. This can lead to injury. It is a yogi's responsibility to come to class on time. Latecomers will be marked as a no-show and you will forfeit your credit.
9.Will classes get cancelled?
Classes will get cancelled if there are not enough participants registered and/or in the case that a teacher has an emergency.
10. What can affect the sound/video for the class?
Moving classes online mean that there are so many factors that come into play when it comes to this. .
If you are experiencing problems during a class you can write a message in the chat on ZOOM or contact us on Instagram after class. From there we will cross-check with our audio/video support who is keeping check of things during class to ensure that problems are not coming from our end.
If not, it could either be from your internet or device. So far the sound can be different for you if you use your earpods/headphones/earphones or simply that you have a different device.